BGE Opens State-of-the-Art Call Center in Downtown Baltimore

More than 200 employees helped to cut the ribbon on BGE’s new state-of-the-art call center, opened at its downtown Baltimore headquarters. The space brings BGE’s customer care operation to the company’s most visible and accessible location, and provides employees with attractive surroundings and city-center amenities.

“BGE believes that great people need great spaces to do great things, and with that in mind, our new contact center is bigger, brighter and more conducive to innovation and collaboration than ever before,” said Rodney Oddoye, vice president of customer operations and chief customer officer.  “Bringing customer care representatives back downtown to our headquarters puts them in the center of the city, gives them better access to great amenities and provides an environment for them to provide exceptional service to our customers.”

The new work space was designed to be among BGE’s most energy-efficient operation centers, and features automated systems and glass enclosures to maximize energy use for lighting and temperature control. A key element of BGE’s application for LEED certification, the new center’s layout provides high-performance computing and telecommunication workstations and encourages more physical movement and collaboration among employees.