“We want you to know that you can continue to count on BGE to deliver the essential services you rely on to power your lives.”
In the video message below, BGE president and chief operating officer Steve Woerner highlights the company’s commitment to helping every customer through this difficult time.
“This is an extremely fluid situation and we want you to know that you will continue to see BGE employees who are essential service providers in our communities during Governor Hogan’s stay-at-home order,” says Woerner. “We appreciate your support and patience as we power through this health emergency together.”
BGE is taking a number of steps to support business and residential customers during the COVID-19 pandemic, including suspending service disconnections and waiving new late payment fees for BGE residential customers through at least Aug 1 September 1, 2020. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
In addition, BGE will be working with businesses and residents whose service was disconnected prior to the March 13 moratorium on service disconnections to have service restored and help ensure access to safe and healthy environments. Customers should contact BGE at 800-685-0123 to begin the reconnection process.
More information is available at bge.com/coronavirus.
“We are taking these measures to do our small part to help relieve some of the anxiety and stress associated with this pandemic,” says Woerner. “Now more than ever, we want you to know that we are here for you.”