BGE suspends service disconnections for nonpayment and waives new late fees for residential customers through at least July 1 August 1, 2020 extending the moratorium put in place to support our customers during the COVID-19 pandemic.
In this video message, BGE Senior Vice President and Chief Customer Officer Tamla Olivier highlights the company’s continued commitment, including suspending service disconnections and waiving new late payment fees for residential customers through at least July 1 August 1, 2020, to helping every customer through this difficult time.
“We are here to help. Energy shouldn’t be something you have to worry about right now. If you’re having difficulties, please contact us. We suspended service interruptions and late bill charges,” said Olivier. “We have reconnected customers whose service has been interrupted before the moratorium to help ease anxiety and to add to the quality of life.”
BGE is taking a number of steps to support business and residential customers during the COVID-19 pandemic, including suspending service disconnections and waiving new late payment fees for BGE residential customers through at least July 1 August 1, 2020. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
In addition, BGE will be working with businesses and residents whose service was disconnected prior to the March 13 moratorium on service disconnections to have service restored and help ensure access to safe and healthy environments. Customers should contact BGE at 800-685-0123 to begin the reconnection process.
More information is available at bge.com/coronavirus.
“BGE applauds the first responders, healthcare providers and others who are on the front lines every day. Our employees are behind you so you can help those in need. We would like to thank you, our customers, as we work to power our community. From our BGE family to yours, we hope you stay safe and healthy,” said Olivier.