I’ve always believed that energy is more than what flows through wires—it’s what flows between people. As BGE’s Energy Assistance Program Manager, I’ve spent the last seven years helping customers navigate the challenges of energy affordability. But my work isn’t just about bills and programs. It’s about connections.
One moment that stays with me happened at a church event called “Fishes and Loaves.” The room was full— families chatting, volunteers handing out flyers, kids tugging at their parents’ sleeves. I was there to share information about energy assistance, hoping to reach those who might not know if help was available.
As I scanned the room there was a woman standing near the entrance, holding the hands of her three young children. I could tell she wasn’t sure where to go or what to do. I approached and greeted her in Spanish. Her relief was immediate. She told me she couldn’t speak English—and then, quietly, that she couldn’t read or write in Spanish either. I could feel her discomfort, the weight of it. So, I offered to walk with her, to be her guide.
We moved from table to table together. I translated, explained, reassured. We filled out her application, gathered her documents, and submitted everything right there. She was approved on the spot. She was moved to tears because she was able to keep her lights on and use her limited funds for other necessary expenses.
That’s what Good Energy means to me. It’s not just service—it’s service with heart. It’s the trust built when someone feels seen, heard, and supported. It’s the smile of relief, the quiet dignity of knowing you’re not alone.
Growing up in a proud Puerto Rican household, I saw firsthand how hard it can be for resilient families to ask for help. That’s why I make it a point to meet people where they are—physically, emotionally, and culturally. Wherever I go, I bring stories, empathy, and a warm smile. I want people to walk away not just with answers, but with hope.
I’ve faced my own challenges too—times when I felt unheard or underutilized. But I leaned into those moments, had honest conversations, and found ways to lead. Today, I’m proud to be one of the faces of BGE in the community. It’s a responsibility I don’t take lightly.
Looking ahead, I hope to grow into a senior leadership role, to amplify our impact and continue building trust with the communities we serve. Because at the end of the day, energy isn’t just about power, it’s about people.
