BGE is taking a number of steps to ensure we continue to meet the energy needs of our customers and communities, while doing all we can to protect the health and safety of our team members as we power these essential operations.
Dear Valued Customer,
At BGE, the safety and well-being of our employees, customers and communities has always been our top priority. This commitment guides us as we now face the COVID-19 national emergency. We recognize the role we play is foundational to how our region and country respond to this challenge. We provide the critical infrastructure that powers our hospitals and health care facilities, our federal, state and local response centers, and the millions of homes and businesses where people live and work.
While the situation is changing rapidly, one thing remains constant: our unrelenting focus on the safety of our employees, contractors, customers, and communities and the reliability of our critical operations. We have extensive plans in place to ensure we meet the energy needs of our customers and communities, while doing all we can to protect the health and safety of our team members as we power these essential operations.
We are taking a number of steps to ensure we fulfill our responsibilities and help our community during this challenge:
- We have suspended service disconnections and are waiving new late payment fees for BGE customers through at least May 1 and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
- To ensure the safety of our customers and employees, we are closely following the guidance of the Centers for Disease Control and Prevention, eliminating all non-essential employee travel and abiding by all travel restrictions, and limiting large internal and external meetings and gatherings. We are also ensuring our essential employees who regularly interact with customers have the appropriate social distancing guidance and procedures to perform their jobs safely.
- Customers who may be challenged in paying their bill should contact BGE Customer Care at 800-685-0123. We will work with customers to find appropriate payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.
For more information on our pandemic preparedness and response and customer service options, visit bge.com/coronavirus
We want to thank our many employees, who must be at our facilities or in the community, maintaining our electric and gas equipment, and handling customer calls in our care centers. These talented men and women are the backbone of our operations. We respect and support their special duty to serve.
Working together, we will meet this challenge to our community.
BGE Senior Vice President and Chief Customer Officer