Customers whose service was disconnected prior to the March 13 moratorium on service disconnections should contact BGE to have service restored
BGE is taking several major steps to help ensure all residents across its central Maryland service area have access to electric service during this critical time. On Monday, March 23, BGE announced the company will be working with residents whose service was disconnected prior to the March 13 moratorium on service disconnections to have service restored and help ensure access to safe and healthy environments.
Residents who have had their electric service disconnected should contact BGE at 800-685-0123 to begin the reconnection process. As part of this process, BGE Customer Care representatives will work with you to help identify assistance programs that can supplement bill payment and can help ensure service remains on after this pandemic.
BGE announced previously it is taking a number of other steps to support customers during the COVID-19 pandemic, including suspending service disconnections and waiving new late payment fees for BGE residential customers through at least Aug 1 September 1, 2020. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
For more information on our pandemic preparedness and response and customer service options, visit bge.com/coronavirus.